Last Updated: April 1, 2022
This Privacy Statement (“Statement”) sets out the basis which AXON FRESH PTE. LTD. ( “we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers when you make an order or visit our website (www.axonfresh.com) including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Website”). This Statement applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.
As used in this Statement:
“customer”means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“personal data”means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
“derivative data”means information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, company name, company address, payment details, delivery notes, cookies information, customer/delivery recipient information, and other information you choose to provide.
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
The information that we may collect on the Website includes ("Data ”): (a) personal data; (b) derivative data and (c) financial data.
We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by law. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law).However, do note that we may not be able to provide some of our services or accept payments without the required information.
We may collect and use your Data for any or all of the following purposes:
managing, operating, administering and/or access of the Website;
performing obligations in the course of or in connection with our provision of the goods and/or services requested by you in accordance to our Terms and Conditions;
verifying your identity;
responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
managing your relationship with us;
plan and execute marketing campaigns;
send you alerts, promotional materials, offers and notices regarding our products and outlets, including via electronic newsletters, short message service, digital marketing " platforms, and/or other forms of communications;
customizing your experience when using the Website, and improving your customer experience and satisfaction;
aggregate information for internal reporting purposes (including research on trends or " analytics)
processing payment or credit transactions;
complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
any other purposes for which you have provided the information;
resolving disputes, collecting outstanding payment and troubleshooting;
transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
any other incidental business purposes related to or in connection with the above.
We may disclose your Data:
where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
to third party service providers, agents and other organizations we have engaged to perform any of the functions with reference to the above mentioned purposes. We will only share your Data with the Third Parties when we have your consent to do so. We will need your opt-in consent for sharing any sensitive Personal Data, as required by the applicable laws and regulations. By clicking the "Agree" button, you have established a clear affirmative act and a freely given, specific, informed and unambiguous agreement to the processing of the personal data. This may include the sharing of the collected Data to the Third Party. Any updates made to your data with us may not be updated with our third-party service providers, agents, and other organisations. You are required to liaise with them separately; or
Based on our discretion, we may share your Data with the Third Parties if we deem the share of data is necessary to: i) comply with the applicable laws and regulations; ii) enforce our Terms and Conditions; iii) investigate any potential fraud or illegal acts; and/ or iv) protect our brand, our reputation.
WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to us at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fifteen (15) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 7 above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to us at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. In general, our response will be within fifteen (15) business days. Should we not be able to respond to your request within thirty (30) business days after receiving your request, we will inform you in writing within thirty (30) business days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so.
PROTECTION OF PERSONAL DATA
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as authentication and access controls (good password practices, need-to-basis for data disclosure, etc.).
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
We generally rely on personal data provided by you (or your authorized representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing us in writing or via email at the contact details provided below.
This Website allows you to create a user account based on the data you provide. By providing the data, registering, and creating your account, you warrant that:
You are at least 18 years of age;
Information about you is true and accurate, current and complete as required in the registration form on the Website (the "Registration Data"); and
You will update this Registration Data to keep it true, accurate and complete.
Our Website is not intended for individuals under the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our site.
RETENTION OF PERSONAL DATA
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
Most browsers are set to accept cookies by default. You may choose to disable, or not grant the Cookies permission; but be aware that such action could affect the availability and functionality of the Website and may prevent yourself from taking full advantage of our site.
DATA PROTECTION OFFICER
You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email Address: email@example.com
EFFECT OF NOTICE AND CHANGES TO NOTICE
This Statement applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Statement from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Statement was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.